Shipping Policy

At Emma we want to offer a clear, reliable and pleasant shopping experience. That is why our shipping policy is designed to be as transparent as possible. We offer free shipping on all orders within our delivery area.

Delivery area

This shipping policy applies to all orders delivered to the destination country in question.

Delivery times

Estimated delivery times are as follows:

Order cut-off time

5:00 pm (GMT)

Orders placed after 5:00 pm are processed on the next business day, which may extend the estimated delivery time by one business day.

Processing time

1–2 business days (Monday to Friday)

Once your order has been processed, it is dispatched via one of our trusted delivery partners.

Transit time

4–7 business days (Monday to Friday)

Please note that delivery times are estimates. In exceptional circumstances, delivery may be delayed, for example by peak seasons, customs processing or carrier delays.

Delivery partners

We work with reliable delivery companies to make sure your order arrives safely and as quickly as possible.

Shipping costs

Free shipping

We offer free standard shipping on all orders, with no minimum purchase requirement.

Delivery problems

If there is a problem with your delivery, such as an unexpected delay or a lost shipment, please contact our customer service as soon as possible.

We will take the matter up with the carrier on your behalf and do everything we can to make sure your order arrives safely.

Order tracking

Once your order has been dispatched, you will receive a shipping confirmation by email containing your tracking number.

You can track your order at any time through our Track Your Order page.

Contact

Email: help@emma-helsinki.fi